Contact Us
Got a question about a brand featured on eubo.org.uk, spotted something that needs updating, or just want to flag a new site worth a look? This page tells you how to reach us and what we can actually help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods.
What we can help with
- Corrections or updates to information on any of our casino write-ups, including bonus terms, spins offers or ratings that may have changed
- Suggestions for betting sites not on GamStop that you think deserve a review
- Questions about how we assess and rank operators such as those covered on our non GamStop casinos guide
- General feedback on the site, its layout or its content
- Media or partnership enquiries
What we can't help with
We're an independent comparison site, not a casino operator, a payment processor or GAMSTOP itself. That means we can't access your betting accounts, process withdrawals, resolve deposit issues or remove you from (or add you to) any self-exclusion scheme. For account-specific problems — a stuck withdrawal, a bonus dispute, a verification query — you'll need to contact the operator's own support team directly, usually via live chat or the email address listed on their site.
If you're looking for support around gambling habits, self-exclusion or setting limits, our Responsible Gambling page is a better starting point than this contact form, and it lists organisations that can offer confidential support.
Before you write in about a specific brand
If your query relates to one of the operators listed in our rankings — such as Betmica, Kikibet or Betninja — it helps to include the brand name, the approximate date of the issue and a brief description of what happened. This lets us look into it properly and, where relevant, reflect it in future updates to our reviews.
Who's behind this site
You can read more about our approach, our editorial standards and how we put this site together on our About Us page. Our Terms and Conditions page covers the legal detail of how the site operates and how the information here should be used.
This site is intended for readers aged 18 and over. If you're contacting us on behalf of someone else, or with a query relating to a minor's access to gambling content, please make that clear in your message so we can prioritise it appropriately.